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07712 840700

More than just a removals company!

07712 840700

More than just a removals company!

Terms & Conditions


Cancellations

By using Man With Van Can… (Man With Van Can Ltd). You agree to accepting a cancellation fee of £50 for jobs up to £199, and £125 for jobs £200+. If cancellation is made due to our error this will be wavered. However if you have proceeded to book this job after a free quotation has been given. Due to administrative costs and changes to the diary once a job has been cancelled we do charge for cancellation. The rest of the quotation will not be chargeable.

If cancellation is due to track and trace and you must therefore isolate and you can prove this with a screenshot, we will be happy to reschedule to another date (depending on diary availability). If you still wish to cancel, fee still applies. However we consider all circumstances  independently, so if you have any queries regarding this, please call 07712 840700 and we will be happy to advise.

Booking Deposit

We do not always require this, e.g. we have a long standing working relationship, a corporate partner or a low risk job. We will in certain instances require a deposit of 25%. Please do not be offended if we ask for this, as business we do this due to risk assessment. We consider large jobs over the amount of £150. As a first time customer, you may be required to send a booking deposit, we do this to ensure the booking is verified as genuine, to reduce rogue cancellations and deter time wasters.

Conduct & Behaviour

Our staff retain the right to abandon a job, without refund. If for any reason they feel unsafe, uncomfortable or threatened due to behaviour directed towards them from the client. We do not tollerate violence or threatening behaviour towards removals staff. If necessary the Police will also be notified and if required we will provide evidence in court. Everyone expects a happy safe environment to work in, we always bring our smiles along with us, please do the same.

Covid-19

Although restrictions are set to lift. We appreciate that some people are still precautious and vulnerable to coronavirus due to underlying health conditions, weakened immune systems, other reasons. So if you want us to social distance and/or wear masks, just ask. We will be happy to oblige. Hassle free.

We also as a company have decided to still implement our cleaning process in between every job as standard. Minimising the risk of the spread. Doing our bit for the country. We ask you do whatever is possible also.

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